Please have any parent that is unhappy with their order contact me directly via email. I promise you that I will stand by my work and ensure that we come
to a fair and workable solution.
It is unrealistic to expect me to refund whole teams or retake their photos if nothing is wrong with the exposure, colour or pose in the photograph.
I am out of the office until January 7, 2015. I will deal with any parent that is not happy on an individual basis.